Financial Hardship

If you are unable to pay your rates due to financial hardship, you can apply for a special payment arrangement or a due date extension.

To apply, please complete the Financial Hardship application form.

We will review your application and work with you to create a payment plan. The plan will depend on how much you can afford to pay and your personal circumstance.

Please be aware:

• If the conditions of your plan are dishonoured, there will be a fee of $15 per dishonour.
• We will not charge any fees as part of your extension or payment plan.
• The Penalty Interest for late payments is 7% per annum on overdue rates and service charges, and 11% per annum on overdue Emergency Services Levy.

Weekly, fortnightly or monthly payment plans by direct debit are also available. Please see the pay your rates page to learn more.

For more information, please contact the Rates team on 1300 422 664.

Related links